Damage during transit – what should you do?

If you receive goods with obvious damage caused during transit, please report the damage to the delivery driver as soon as possible and inform us immediately.

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In the event of significant damage, we recommend that you refuse to accept the delivery, as claims made after the fact cannot be accepted.

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Please do not sign anything before you have checked the goods!

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Even though reporting the issue or contacting us straight away has no effect on your statutory warranty rights, it helps us to assert our claims against the carrier or the insurance company.

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How do I report transport damage?

Please send us an email to info@aqua-wellness-shop.com with the following details:

Your order or invoice number (see invoice or order confirmation)

 

The item number of the damaged product

 

The courier (e.g. DHL or DPD)

 

Whether the damage has already been reported to the courier

 

Your telephone number in case we need to contact you

 

Email subject: Transport damage

 

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We’ll deal with your enquiry as soon as possible!